FAQ

Q: Are you a factory or trading company?
A: We operate as an ISO 9001-certified factory with in-house production capabilities

, offering end-to-end services from design to logistics. Key advantages include:
- Small-batch orders (flexible MOQs)
- Rapid prototyping (3-5 working days)
- Dedicated QC team.
Q: Do you have case studies or audit certifications?
A: We hold BSCI social compliance certification and serve mid-to-high-end apparel brands in Europe and North America. Client confidentiality agreements restrict specific brand disclosures.

Q: What materials are used? Do sweaters pill?
A: Our premium blend (70% cotton + 30% polyester) is subjected to anti-pilling treatment

, reducing pilling probability to <5% under normal wear. Free anti-pilling care guides are provided for friction-prone scenarios.
Q: What customization options are available?
A: Services include:
- OEM: Logo embroidery/printing (MOQ: 100 pcs)
- ODM: Custom sizing, colors, yarn specifications (MOQ: 100 pcs)
- Special treatments: Anti-static, heavyweight knitting (sampling fees apply)
Q: What size standards do you follow?
A: We adhere to international sizing charts (chest, length, sleeve measurements). Custom sizing for EU/US markets is supported

Q: What is your Minimum Order Quantity (MOQ)?
A: Standard MOQ: 100 pcs/color. Custom designs: 100 pcs (varies by complexity). Volume discounts apply
Q: What is the production lead time?
A: Standard: 15-25 days (incl. QC). Expedited: 12 days (+10% fee). Peak season bookings require 30-day advance notice
Q: What are your shipping terms and costs?
A: We support FOB, CIF, DDP, with options:
- Sea freight: 20-35 days
- Air freight: 3-7 days
- China-Europe rail: 15-18 days.Costs are calculated based on volume and destination

Q: How do you ensure quality?
A: Our 3-stage QC process includes:
- Raw material testing (yarn colorfastness, weight)
- In-process checks (stitch density, seam strength)
- Final inspection (≤0.5cm sizing tolerance, <0.3% defect rate)
Q: What if quality issues arise?
A: We offer a “3+30” guarantee:
- Free replacements for defective items within 3 days of delivery.
- Bulk dispute resolution within 30 days (requires third-party inspection report)

Q: Do you provide free samples?
A: Standard samples: 1 free piece (3 colors max), freight prepaid by client. Custom samples are charged at cost (deductible from future orders)
Q: What payment methods do you accept?
A: T/T (30% deposit + balance), L/C (limited to reputable banks), Western Union. New clients: 50% deposit